Shipping policy

Shipping Policy**

Thank you for shopping with Harmonious Homes and Gardens. This policy explains how we send your order, what it costs, and what to expect after you buy.

**Where we deliver**
We currently deliver to addresses in the United Kingdom only.

**Order processing**
We aim to dispatch orders within 1 working day of receiving them. Orders placed after noon, at weekends or on bank holidays may be dispatched the next working day. We will email you when your order has been dispatched, with tracking details where the delivery method provides them.

**Delivery times**
Delivery usually takes 3 to 5 working days after dispatch. Your estimated delivery time is shown at checkout. These are estimates, and delivery can be affected by carrier delays, bad weather or other events outside our control. If we have not agreed a different date with you, we will deliver your order within 30 days of the day you order, as the law requires.

**Delivery costs**
Delivery charges are calculated at checkout and shown before you pay. Free standard delivery may be offered on some orders, as displayed at checkout. Prices and delivery charges are in pounds sterling and include VAT where it applies.

Orders delivered to postcodes in the Scottish Highlands and Islands, including IV, HS, KW, ZE, and parts of AB, KA, PA and PH postcode areas, as well as Northern Ireland, the Isle of Wight, the Isle of Man, and the Channel Islands, may take longer to arrive and may be subject to an additional delivery charge. Any extra charge will be shown at checkout before you complete your order.

**Tracking**
Where tracking is available, we will email you a tracking number and link once your order is dispatched. Tracking can take a little while to update after you receive it.

**Checking your address**
Please check your delivery address carefully at checkout. If you need to correct it, contact us as soon as possible. We can change it before your order is dispatched, but not once it is on its way. If a parcel is returned to us because the address you gave was wrong or incomplete, we may need to charge you to send it out again.

**Your goods are at our risk until delivered**
Your order stays at our risk until it is delivered to you. If it is lost or damaged in transit, we will send a replacement or give you a full refund, and you do not need to deal with the carrier yourself.

**Damaged, lost or delayed parcels**
Please check your parcel when it arrives. If anything is damaged, missing or wrong, contact us as soon as you can, with photos of the item and the packaging if possible, and we will put it right. If your parcel has not arrived by the estimated date, contact us and we will chase it with the carrier. If your order has not arrived within 30 days, you can cancel it and we will refund you in full.

**Changes and cancellations**
If you want to change or cancel your order, contact us as soon as possible. We can usually do this before it is dispatched, but not once it is in transit. After delivery, you have the right to cancel within 14 days, as explained in our Returns and Refunds Policy. Refunds go back to your original payment method.

**Your legal rights**
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

**Questions?**
Contact us at margaretnoblet@outlook.com or write to Harmonious Homes and Gardens, The Hatton, Rattray, Perth and Kinross PH10 7HD, United Kingdom.

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